Refund Policy

At Freakyfun, we strive to ensure customer satisfaction by providing premium-quality products and excellent service. However, due to the sensitive nature of sexual wellness products, our refund policy is designed to maintain hygiene and safety standards. Please read the policy carefully before making a purchase.

Refund Policy Guidelines

1. Eligibility for Refund: -

  • Refunds will only be processed if you receive a wrong or damaged item.
  • To initiate a refund, you must provide a *clear, unedited video of the package and product being opened*. This video serves as proof of the issue and ensures transparency.

2. Non-Refundable Scenarios:

  • Missing Opening Video: If you do not have a video of the package being unboxed, we will be unable to process a refund request.
  • Used Products: Any product that has been opened, used, or tampered with will not be eligible for a refund due to hygiene concerns.
  • Change of Mind: Refunds will not be provided for a change of mind or if you ordered the wrong product.

3. Steps to Claim a Refund:

  • Contact us within *24 hours* of receiving the package via our customer support channels.
  • Provide the opening video clearly showing the shipping label, package, and product inside.
  • Once your claim is verified, we will initiate the refund or provide a replacement.

4. Timeframe for Refunds:

  •  After approval, refunds will be processed within 7-10 business days to the original payment method.

5. Shipping Costs:

  • If the product delivered is incorrect or damaged, Freakyfun will bear the return shipping cost.

6. Contact Information:

 For any refund-related queries, reach out to us at support@freakyfun.in (mailto:support@freakyfun.in)* or via WhatsApp at *+91 XXXXX XXXXX*.

Important Note

Freakyfun is committed to providing discreet packaging and premium service. Please double-check your order details before placing the order to avoid unnecessary inconvenience. We appreciate your understanding and cooperation in adhering to our refund policy.

Thank you for choosing Freakyfun! Your satisfaction and privacy are our top priorities.