Refund policy

Refund, Return & Cancellation Policy

At Freakyfun, customer satisfaction is our top priority. While we strive to provide the best products and services, we understand that there might be situations where a return is necessary. Please read our return policy carefully to understand the terms and conditions for returning a product.

Eligibility for Returns

  1. Conditions for Return:

    • Unopened Package: The product must be in its original packaging, unused, and unopened.
    • Opening Video Required: A clear, unedited video of the package being opened is mandatory for processing return requests. This ensures the authenticity of claims regarding damaged or incorrect items.

  2. Non-Returnable Items:

    • Used Products: Products that have been used or are not in their original condition cannot be returned due to hygiene and safety concerns.
    • Customized or Special Orders: Items that are customized or specially ordered are non-returnable.
    • Wrong Details: If you provide us wrong details we are not resposible for any refund, or replacement. ( Address, Mobile number etc.) 

Return Process

  1. Contact Customer Support:

    • Notify us about the issue within 4 hours of receiving the product.
    • Provide the opening video and clear images of the product showing the issue.

  2. Verification:

    • Our team will review the provided video and images to verify the claim.
    • Once verified, we will guide you through the return process.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the issue is due to our error.
    • Returns cannot be accepted solely because you are dissatisfied with the product's quality after receiving it.

  4. Refund or Replacement:

    • Once the returned product is received and inspected, we will process your refund or replacement within 10-20 business days.

Important Notes

  • No Return Without Opening Video: Claims without an unedited opening video will not be accepted.
  • Hygiene Priority: We cannot accept returns of used products for hygiene and safety reasons.
  • Time Frame for Returns: Return requests must be initiated within 24 hours of delivery.

Contact Us for Return Assistance

If you have any questions or need help with a return, our customer support team is here for you:

  • Email: freakyfunindia@gmail.com
  • WhatsApp/Call: +91 8837626876

Thank you for understanding and helping us maintain high standards of hygiene and service quality. Freakyfun is committed to ensuring a safe and satisfying shopping experience for all our customers.