Refund policy

Refund, Return & Cancellation Policy

At Freakyfun, customer satisfaction is our top priority. While we strive to provide the best products and services, we understand that there might be situations where a return is necessary. Please read our return policy carefully to understand the terms and conditions for returning a product.

Eligibility for Returns

  1. Conditions for Return:

    • Unopened Package: The product must be in its original packaging, unused, and unopened.
    • Opening Video Required: A clear, unedited video of the package being opened is mandatory for processing return requests. This ensures the authenticity of claims regarding damaged or incorrect items.

  2. Non-Returnable Items:

    • Used Products: Products that have been used or are not in their original condition cannot be returned due to hygiene and safety concerns.
    • Customized or Special Orders: Items that are customized or specially ordered are non-returnable.
    • Wrong Details: If you provide us wrong details we are not resposible for any refund, or replacement. ( Address, Mobile number etc.) 

Return Process

  1. Contact Customer Support:

    • Notify us about the issue within 4 hours of receiving the product.
    • Provide the opening video and clear images of the product showing the issue.

  2. Verification:

    • Our team will review the provided video and images to verify the claim.
    • Once verified, we will guide you through the return process.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the issue is due to our error.
    • Returns cannot be accepted solely because you are dissatisfied with the product's quality after receiving it.

  4. Refund or Replacement:

    • Once the returned product is received and inspected, we will process your refund or replacement within 10-20 business days.

Important Notes

  • No Return Without Opening Video: Claims without an unedited opening video will not be accepted.
  • Hygiene Priority: We cannot accept returns of used products for hygiene and safety reasons.
  • Time Frame for Returns: Return requests must be initiated within 24 hours of delivery.

Order Cancellation Policy

At Freakyfun, we strive to process and deliver every order as smoothly as possible. Please read our cancellation policy carefully before placing an order.

1. Order Cancellation

Customers who wish to cancel an order must contact our customer support team as soon as possible. Cancellation requests are subject to the order's processing and shipping status.

2. Cancellation Charges

If a customer requests cancellation of a confirmed order, 30% of the total order value will be deducted as a cancellation fee, where applicable under this policy and permitted by applicable law. The remaining 70% will be refunded to the customer if payment has already been made.

This deduction is intended to cover order processing, packaging, payment processing, and other associated costs.

3. Orders Already Shipped

Orders that have already been dispatched may not be eligible for cancellation. If a shipment is already in transit, customers should contact our support team for assistance. Any applicable return shipping or other charges will be communicated to the customer in accordance with our policies and applicable law.

4. Cash on Delivery (COD) Orders

For COD orders, customers may be required to pay a booking amount in advance. If a confirmed order is cancelled, any applicable cancellation charges will be explained to the customer before the refund or adjustment is processed.

5. Refund Processing

Eligible refunds will be processed through the original payment method or another mutually agreed payment method. Processing times may vary depending on the payment provider or bank.

6. How to Request a Cancellation

To request an order cancellation, please contact Freakyfun customer support and provide your order number and registered contact details.

Contact: Freakyfun Customer Support

7. Policy Updates

Freakyfun reserves the right to update this policy when necessary. Any changes will be published on this page.

By placing an order on Freakyfun, customers acknowledge that they have read and understood this cancellation policy.

Thank you for understanding and helping us maintain high standards of hygiene and service quality. Freakyfun is committed to ensuring a safe and satisfying shopping experience for all our customers.

Contact Us for Return Assistance

If you have any questions or need help with a return, our customer support team is here for you:

  • Email: freakyfunindia@gmail.com
  • WhatsApp/Call: +91 8837626876